Terms and Conditions

TERMS AND CONDITIONS FOR PURCHASING WINE ON THE SITE

Limitations of liability
Tenute Shardana Soc. Agr. a R.L.S. is not liable for any damages resulting from improper use of the purchased products, nor for damages resulting from delays or delivery errors attributable to the customer.

Age requirements
To purchase wine and other alcoholic products, you must be at least 18 years old. The customer is required to confirm his or her age when placing the order. In the event that a minor attempts to make a purchase, the order will be cancelled.

Age verification on delivery
Our delivery partner may require age verification upon delivery. We recommend that you have a valid identity document at hand to avoid delays or order cancellations.

Payment Methods
The accepted payment methods are specified on the checkout page. All transactions are protected by encryption systems.

Shipping and delivery
Delivery will be made within the time specified in the order. In the event of delays, the customer will be promptly informed. We are not liable for delays due to force majeure.

Right of withdrawal and returns
According to the Consumer Code, the customer has the right to withdraw from the purchase within 14 days of delivery, with the right to a refund, provided that the product is undamaged and unopened. To make use of the right of withdrawal, contact customer service at the contact details indicated on the site.

Quality assurance
All our wines are carefully selected and are shipped in optimal condition. In the event of faults or damaged products, please contact our customer service within 48 hours of receiving the product to proceed with a replacement or refund.